Loc. Otopeni, Oraş Otopeni, Str. HORIA, CLOSCA SI CRISAN, Nr. 83-105
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Ensures projects' portfolio status reporting in local reports/dashboards and dedicated project management tools
Builds and improves PMO guidelines, trainings and tools and provides learning sessions to targeted audiences
Provides project management tool support & training to all PMO Project Managers & teams (as needed);
Communicates with central project management tool team on issues, requirements, customizations, etc
Ensures proper communication via all channels (Intranet page, newsletter, updates, etc.)
Coordinates the allocation of resources for projects based on business knowledge, input from project managers and general understanding of project tasks
Ensures overview of FTE allocation to projects including reporting, performs workload analysis and raises concerns to PMO & Project Manager on availability or workload issues
Provides inputs required for project FTE budgeting.
Listen to the Voice of Consumers (NPS, CES), provide concise and insightful information about customers’ needs or dissatisfactions, transpose consumers’ insights into actionable feedback
Work in collaboration with customer care team, other departments and Call Center operational staff to conduct and deliver a continuous improvement of processes and procedures handled via Call Center
Ensure the day-by-day knowledge base for Call Center agents through timely communication of updates for the relevant documentation in the required platforms or working tools (Talking Points, Sales Force, etc)
Ensure high quality of services in Call Center, following the standards (SOPs) and tracking performance based on the established KPIs. Responsible for call monitoring, reporting and optimization of the Call Center transactional monitors, ensuring a good calibration between PMI and Call Center services supplier
Coordinate training activity in Call Center by understanding business needs, agents’ lack of knowledge (via Quality assurance, knowledge retention tests) to ensure proper on-going learning & development program for call center agents
Investigate, recommend actions, and respond to complaints which are escalated from Call Center team to PMI
Responsible for giving access to Call Center resources in the working systems and follow-up on usage based on relevant roles/rights, in line with the related policies & procedures
Monitor quality for Remote team (Acquisition, Conversion team), provide concise and insightful feedback, monitoring performance indicators and follow-up SMART actions
Build and deliver NPS Huddles with all stakeholders inside and outside company
Monitoring call center metrics such as call volume, average handling time, and first call resolution to identify areas for improvement
Coordinate budget process: consolidate, validate and analyse the detailed budget for commercial and overheads expenses. Provide support to each functional area, liaise with budget owners to collect information, analyse inputs received and ensure alignment with commercial plans
Prepare comprehensive latest estimates, rolling forecasts, original budgets, strategy presentations and reports in order to provide management team with a clear view of the business
Maintain a permanent and accurate costs control: monthly monitoring of actual spending vs. budget, proactively identifying cost savings / overruns through continuous interaction with all the functional areas
Coordinate the monthly / year end accruals process, ensuring validation and accuracy of amounts, relevance of back-up documentation and adherence to the deadlines received from Finance department Perform ad-hoc financial/commercial analysis focusing on actionable insights that can help the business growth
Timely placement of purchase orders in line with requests received from budget responsible
Timely and accurate codification of invoices in order to ensure payments to suppliers are made according to contracts terms
Coordinate budget process: consolidate, validate and analyse the detailed budget for commercial and overheads expenses. Provide support to each functional area, liaise with budget owners to collect information, analyse inputs received and ensure alignment with commercial plans
Prepare comprehensive latest estimates, rolling forecasts, original budgets, strategy presentations and reports in order to provide management team with a clear view of the business
Maintain a permanent and accurate costs control: monthly monitoring of actual spending vs. budget, proactively identifying cost savings / overruns through continuous interaction with all the functional areas
Coordinate the monthly / year end accruals process, ensuring validation and accuracy of amounts, relevance of back-up documentation and adherence to the deadlines received from Finance department Perform ad-hoc financial/commercial analysis focusing on actionable insights that can help the business growth
Timely placement of purchase orders in line with requests received from budget responsible
Timely and accurate codification of invoices in order to ensure payments to suppliers are made according to contracts terms
Coordinate budget process: consolidate, validate and analyse the detailed budget for commercial and overheads expenses. Provide support to each functional area, liaise with budget owners to collect information, analyse inputs received and ensure alignment with commercial plans
Prepare comprehensive latest estimates, rolling forecasts, original budgets, strategy presentations and reports in order to provide management team with a clear view of the business
Maintain a permanent and accurate costs control: monthly monitoring of actual spending vs. budget, proactively identifying cost savings / overruns through continuous interaction with all the functional areas
Coordinate the monthly / year end accruals process, ensuring validation and accuracy of amounts, relevance of back-up documentation and adherence to the deadlines received from Finance department Perform ad-hoc financial/commercial analysis focusing on actionable insights that can help the business growth
Timely placement of purchase orders in line with requests received from budget responsible
Timely and accurate codification of invoices in order to ensure payments to suppliers are made according to contracts terms
Contribute to Product Care projects development and deployment, based on a deep understanding of the target audience, targeted channels and programs with the main purpose to enhance customers’ experience: replacement strategy, consumer & 3rd party education, product (device and Heets) issues & solutions etc;
Anunțuri Arhivate
Anunțuri Arhivate
Brand Executive
București
expirat: 01.12.2022
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Manufacturing Trainee
București,
expirat: 01.12.2022
Fara experienta, Entry (0-2 ani)
305 - 306 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Commercial & Budget Specialist
București
expirat: 01.12.2022
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
Coordinate budget process: consolidate, validate and analyse the detailed budget for commercial and overheads expenses. Provide support to each functional area, liaise with budget owners to collect information, analyse inputs received and ensure alignment with commercial plans
Prepare comprehensive latest estimates, rolling forecasts, original budgets, strategy presentations and reports in order to provide management team with a clear view of the business
Maintain a permanent and accurate costs control: monthly monitoring of actual spending vs. budget, proactively identifying cost savings / overruns through continuous interaction with all the functional areas
Coordinate the monthly / year end accruals process, ensuring validation and accuracy of amounts, relevance of back-up documentation and adherence to the deadlines received from Finance department Perform ad-hoc financial/commercial analysis focusing on actionable insights that can help the business growth
Timely placement of purchase orders in line with requests received from budget responsible
Timely and accurate codification of invoices in order to ensure payments to suppliers are made according to contracts terms
Contribute to Product Care projects development and deployment, based on a deep understanding of the target audience, targeted channels and programs with the main purpose to enhance customers’ experience: replacement strategy, consumer & 3rd party education, product (device and Heets) issues & solutions etc;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Supervisor Commercial Projects
București
expirat: 20.11.2022
Middle (2-5 ani), Senior (5-10 ani)
360 - 361 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Commercial & Budget Specialist
București
expirat: 18.11.2022
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
Coordinate budget process: consolidate, validate and analyse the detailed budget for commercial and overheads expenses. Provide support to each functional area, liaise with budget owners to collect information, analyse inputs received and ensure alignment with commercial plans
Prepare comprehensive latest estimates, rolling forecasts, original budgets, strategy presentations and reports in order to provide management team with a clear view of the business
Maintain a permanent and accurate costs control: monthly monitoring of actual spending vs. budget, proactively identifying cost savings / overruns through continuous interaction with all the functional areas
Coordinate the monthly / year end accruals process, ensuring validation and accuracy of amounts, relevance of back-up documentation and adherence to the deadlines received from Finance department Perform ad-hoc financial/commercial analysis focusing on actionable insights that can help the business growth
Timely placement of purchase orders in line with requests received from budget responsible
Timely and accurate codification of invoices in order to ensure payments to suppliers are made according to contracts terms
Coordinate budget process: consolidate, validate and analyse the detailed budget for commercial and overheads expenses. Provide support to each functional area, liaise with budget owners to collect information, analyse inputs received and ensure alignment with commercial plans
Prepare comprehensive latest estimates, rolling forecasts, original budgets, strategy presentations and reports in order to provide management team with a clear view of the business
Maintain a permanent and accurate costs control: monthly monitoring of actual spending vs. budget, proactively identifying cost savings / overruns through continuous interaction with all the functional areas
Coordinate the monthly / year end accruals process, ensuring validation and accuracy of amounts, relevance of back-up documentation and adherence to the deadlines received from Finance department Perform ad-hoc financial/commercial analysis focusing on actionable insights that can help the business growth
Timely placement of purchase orders in line with requests received from budget responsible
Timely and accurate codification of invoices in order to ensure payments to suppliers are made according to contracts terms
Talent Management – Supports the coordination of Talent Review & Performance Management processes in the cluster by providing the organizational analysis to feed organizational plans/updates. Initiates the communication to key internal stakeholders and delivers respective trainings to enhance line manager knowledge and capabilities
Talent Acquisition - Leads full recruitment cycle for multiple, complex & niche roles including sourcing, pre-screening, as well as assessing and interviewing candidates to develop and bring top talent to the organization
Capability Building Initiatives - Participates in the design and delivery of solutions, providing insights (external and x-market) and develops materials - Delivers workshops, training to audience across the region for agreed programmes - Conducts TTT sessions for P&C Managers where needed
Strategy & Planning - Actively participate in the formulation and execution of the Integrated Talent Management (ITM) strategy of the Cluster based on current reality, business strategy and global People & Culture (P&C) priorities. Actively identifies external best practices to propose improved tools, initiatives that are in line with the overall strategy
People Analytics - Provides analysis and recommendations regarding Talent Management in order to generate insights, flag trends on KPIs & co-formulate the Cluster ITM priorities
Project Management – be the project leader/member in cross country P&C projects ensuring successful delivery, resource management and effective communication
Stakeholder Management - Develop effective working relationships and build strong partnerships with internal and external stakeholders including P&C Business Partners, Senior Managers, Universities, Professional or/and alumni Associations & Communities to enhance ITM credibility