Evaluarea generală a angajatorului
BITDEFENDER S.R.L.
Bucureşti Sectorul 6, Şos. ORHIDEELOR, Nr. 15A, CLADIREA ORHIDEEA TOWERS, ETAJELE 9,10,11 SI 12
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Junior Security Officer
București
Valabil pana la: 22.05.2024
Entry (0-2 ani)
Atribuțiile:
- Responsible for day-to-day implementation of physical security legal and internal regulations, including (but not limited to): access card management, CCTV monitoring, visitors access, etc
- Primary point of contact for service requests on all systems associated with Physical Security. Responds to phone, email, internal chat, verbal and written work requests
- Monitor security systems, including access control, surveillance cameras, and alarms, and promptly respond to any identified issues or alarms
- Maintain records of security activities and incidents, including maintenance for security systems
- Responsible for scheduled maintenance, cleaning and minor repairs or adjustments to electronic devices, including but not limited to access control, video surveillance, and intrusion detection devices. Keeps equipment updated and operational, meeting functionality requirements
- Supervise third party security partners to deliver corrective and preventive maintenance services for Bitdefender's offices
- Assist Security Director in developing and delivering security training programs for employees, including emergency response procedures
- Assist Security Director in investigate and report on security incidents, including accidents, theft, vandalism, or unauthorized access, and recommend corrective actions
Commercial Support Representative with French
București
Valabil pana la: 18.05.2024
Entry (0-2 ani)
Atribuțiile:
- Centralizes all customer service related issues reported by the Bitdefender customers and users;
- Offers Support service to the Bitdefender customers via phone, email and chat, in order to ensure the Bitdefender business objectives
- Answers customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas;
- May be required to work in one or multiple queues/skill sets over various customer contact channels;
- Acquires complete information in order to escalate complex issues to the upper tier;
- Build, assimilate, implement, audit and improve working procedures
Inside Territory Account Manager - with German
București
expirat: 27.07.2023
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Talent Solutions Specialist - 2 years contract
Iași
expirat: 12.06.2022
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Technical Support Engineer
București
expirat: 31.05.2022
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Commercial Support Representative with French
București
expirat: 31.05.2022
Entry (0-2 ani)
Atribuțiile:
- Centralizes all customer service related issues reported by the Bitdefender customers and users;
- Offers Support service to the Bitdefender customers via phone, email and chat, in order to ensure the Bitdefender business objectives
- Answers customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas;
- May be required to work in one or multiple queues/skill sets over various customer contact channels;
- Acquires complete information in order to escalate complex issues to the upper tier;
- Build, assimilate, implement, audit and improve working procedures
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Engineer – Android Products
Iași
expirat: 01.05.2022
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Commercial Support Representative with German
București
expirat: 01.05.2022
Entry (0-2 ani)
Atribuțiile:
- Centralizes all customer service related issues reported by the Bitdefender customers and users;
- Offers Support service to the Bitdefender customers via phone, email and chat, in order to ensure the Bitdefender business objectives
- Answers customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas;
- May be required to work in one or multiple queues/skill sets over various customer contact channels;
- Acquires complete information in order to escalate complex issues to the upper tier;
- Build, assimilate, implement, audit and improve working procedures
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Premium Services Delivery Engineer with French
București
expirat: 03.03.2022
Entry (0-2 ani)
Atribuțiile:
- Identify, diagnose, and correct problems in a timely manner with minimal supervision;
- Identify, respond to, and resolve end user and computer problems in a Windows and macOS environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds;
- Install, maintain, analyze, troubleshoot, and repair operating systems. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices;
- Handle Helpdesk tickets and workflow, providing timely updates to both clients and tickets on a daily basis;
- Determine users’ technical needs and provide appropriate solutions
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Commercial Support Representative with French
București
expirat: 16.01.2022
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Junior Technical Support Engineer - German
București
expirat: 22.12.2021
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Retention & Loyalty Support Specialist
București
expirat: 10.10.2021
Entry (0-2 ani)
Atribuțiile:
- Centralizes all customer service related issues reported by the Bitdefender customers and users;
- Offers Support service to the Bitdefender customers in order to ensure the Bitdefender business objectives,
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- May be required to work in one or multiple queues/skill sets over various customer contact channels
- Responsible for improving customer retention through programs and service provided to the customer
- Acquires complete information in order to escalate complex issues to the upper tier
- Build, assimilate, implement, audit and improve working procedures;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Enterprise Support Engineer (Level 2)
București
expirat: 26.09.2021
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
- Ensure L2 of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions;
- Meet the SLA requirements and the internal procedural workflow;
- Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work;
- Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions;
- Provide expertise on applications once they are moved from testing to production;
- Initiate, manage and document enterprise deployment reports;
- Build and maintain a consolidated relationship with Bitdefender customers;
- Propose improvements related to procedures, workflows etc
- Timely and accurate reporting on status for assigned tasks;
- Work in 8 hours shifts, 24/7.
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Sales Development Representative with German
Münster,
expirat: 05.09.2021
Middle (2-5 ani)
Atribuțiile:
- Research, identify, and prospect for new clients using Sales Navigator and other tools provided by the company
- Get up-to-speed as quickly as possible on Bitdefender’s Security Products and Services, through a combination of intensive onboarding and self-guided trainings
- Qualify Outbound and Inbound (Hot) Leads that are coming through the funnel
- Become an expert on telephone, email, and social selling techniques to establish a cadence for connecting, scheduling, and managing meetings with a wide variety of business and technical decision makers within organizations
- Be able to handle an average of 50 minimum calls/day
- Utilize smart and targeted questions to ignite discussions about endpoint protection, virtualized data centers and SOCs
- Build interest and create opportunities with new prospects by coordinating with Territory Managers and Sales Engineers
- Conduct all activities in Salesforce/ Outreach, making sure to note all data related to Leads, Contacts and Accounts
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Enterprise Support Representative (Level 1)
București
expirat: 31.08.2021
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
- Ensure 1st Level of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions;
- Make customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships;
- Offer alternative and creative solutions to issues/questions where appropriate to prevent disruption in client activities;
- Maintain client confidence and protect operations by keeping client and client’s employee information confidential;
- Contribute to written documentation (Knowledge Base);
- Escalate internally to the next tier of support or other departments while keeping the responsibility of case;
- Meet the SLA requirements and the internal procedural workflow;
- Propose improvements related to procedures, workflows etc;
- Timely and accurate reporting on status for assigned tasks;
- Work in 8 hours shifts, 24x7
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
BOX Support Engineer
București
expirat: 22.08.2021
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Commercial Support Representative with French
București
expirat: 22.08.2021
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Sales Development Representative (US shift)
București
expirat: 18.08.2021
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
PHP Developer – MDR Team
București
expirat: 17.04.2021
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Enterprise Support Engineer ( with German)
București
expirat: 21.03.2021
Middle (2-5 ani)
Atribuțiile:
- Ensure L2 Level of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions;
- Meet the SLA requirements and the internal procedural workflow;
- Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work;
- Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions;
- Provide expertise on applications once they are moved from testing to production;
- Initiate, manage and document enterprise deployment reports;
- Build and maintain a consolidated relationship with Bitdefender customers;
- Propose improvements related to procedures, workflows etc.;
- Timely and accurate reporting on status for assigned tasks;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Automation Engineer - Enterprise Solutions
București
expirat: 21.03.2021
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Senior Frontend Developer
București
expirat: 12.11.2020
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Enterprise Support Engineer with French
București
expirat: 01.10.2020
Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Renewal and Retention Representative with German
București
expirat: 01.10.2020
Middle (2-5 ani)
Atribuțiile:
- Renewals in the allocated segment achieved through business partners or direct contact with end-users:
- Meets assigned renewal related targets and strategic objectives in the agreed territory/segment/threshold;
- Proactively and timely manages the renewal pipeline by engaging with Bitdefender’s channel partners and end users;
- Accurately documents and updates the CRM with relevant information about the renewal and customer satisfaction level;
- Responsible for forecasting revenue renewal projections and participates in forecast meetings with management and other stakeholders;
- Actively seeks to maximize renewal revenue through upsell/upgrade/cross-sell actions;
- Promotes marketing upselling & retention campaigns to drive revenue growth and increase Customer Retention;
- Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary Bitdefender resources and partner personnel;
- Ability to develop territory growth plans in collaboration with TAM and ITAM;
- Meets assigned renewal related targets and strategic objectives in the agreed territory/segment/threshold;
- Proactively and timely manages the renewal pipeline by engaging with Bitdefender’s channel partners and end users;
- Accurately documents and updates the CRM with relevant information about the renewal and customer satisfaction level;
- Responsible for forecasting revenue renewal projections and participates in forecast meetings with management and other stakeholders;
- Actively seeks to maximize renewal revenue through upsell/upgrade/cross-sell actions;
- Promotes marketing upselling & retention campaigns to drive revenue growth and increase Customer Retention;
- Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary Bitdefender resources and partner personnel;
- Ability to develop territory growth plans in collaboration with TAM and ITAM;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Sales Development Representative (with Dutch)
București
expirat: 12.07.2020
Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
NodeJS Developer
București
expirat: 20.06.2020
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Technical Support Engineer with German
București
expirat: 08.05.2020
Middle (2-5 ani)
Atribuțiile:
- Offers Technical Support service for Bitdefender Consumer Products via email and remote sessions in order to ensure the Bitdefender business objectives;
- Will be working mostly with Microsoft OS, but also on MAC and Android platform;
- Approaches and solves requests arrived via the dedicated support channels;
- Shares technical information about the products with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers;
- Build, assimilate, implement, audit and improve working procedures;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Sales Development Representative–US Flexible hours
București
expirat: 02.03.2020
Middle (2-5 ani)
Atribuțiile:
- US Flexible hours;
- Identify and reach out decision makers for the technology licensing market and territory assigned thru different means (phone, e-mail, social media) ;
- Manage outbound leads in a timely manner;
- Engage from product managers to high-level executives in targeted prospect accounts ;
- Manage and maintain a pipeline of interested prospects;
- Leverage CRM and prospecting tools to prospect into specific geographic territories and sectors ;
- Build and maintain a constant/future revenue pipeline;
- Create strong business relationships with prospects customers;
- Update and maintain customer database;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Inside Territory Account Manager - with German
București
expirat: 02.02.2020
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Web Developer - Gravity Zone
București
expirat: 16.10.2019
Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
BOX Support Engineer
București
expirat: 31.08.2019
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Partner Sales & Support Representative (Italian)
București
expirat: 31.08.2019
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Automation Engineer
București
expirat: 31.08.2019
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Network Engineer
București
expirat: 31.08.2019
Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Infrastructure engineer
București
expirat: 31.08.2019
Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Professional services engineer
București
expirat: 31.08.2019
Middle (2-5 ani)
Atribuțiile:
- Provide onsite and remote professional services which plan, design, deploy and enable the customer IT team to manage the GravityZone Enterprise solution
- Help customer to quickly and reliably get Bitdefender GravityZone up and running by installing, configuring and integrating the GravityZone into customer environment
- Liaise with clients post sale to develop project documentation including Statement of Work and implementation plans
- Propose product architecture solutions which meet Customer requirements, ensuring they are technically viable
- Actively contribute to all ongoing and new internal projects
- Provide service delivery by working closely with our sales teams to understand and define clients key business drivers and requirements
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Enterprise Services Engineer
București
expirat: 20.07.2019
Senior (5-10 ani), Middle (2-5 ani)
Atribuțiile:
- Provide onsite and remote professional services which plan, design, deploy and enable the customer IT team to manage the GravityZone Enterprise solution
- Help customer to quickly and reliably get Bitdefender GravityZone up and running by installing, configuring and integrating the GravityZone into customer environment
- Liaise with clients post sale to develop project documentation including Statement of Work and implementation plans
- Propose product architecture solutions which meet Customer requirements, ensuring they are technically viable
- Actively contribute to all ongoing and new internal projects
- Provide service delivery by working closely with our sales teams to understand and define clients key business drivers and requirements
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Senior Operations Engineer - Windows
București
expirat: 12.07.2019
Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Analyst (web) - Gravity Zone
București
expirat: 12.07.2019
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Web Developer - Gravity Zone
București
expirat: 12.07.2019
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Web developer
București
expirat: 04.02.2019
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Enterprise Support Engineer
București
expirat: 04.02.2019
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Windows System Administrator
București
expirat: 04.02.2019
Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Junior email (HTML/CSS) developer
București
expirat: 04.02.2019
Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Technical Support Engineer- Bitdefender Consumer
București
expirat: 28.12.2018
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Premium Services Sales Consultant
București
expirat: 27.12.2018
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Offers assistance to Bitdefender customers via telephone and chat (primarily)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Office manager (part time)
Timișoara
expirat: 08.09.2018
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
- Asigura comunicarea in interiorul si exteriorul companiei (preluarea apelurilor telefonice, mesaje fax, e-mail);
- Intocmeste rapoarte;
- Preia, selecteaza, inregistreaza, distribuie si expediaza corespondenta scrisa si electronica;
- Redacteaza documente, adrese administrative si comerciale;
- Tine evidenta si arhiveaza toate documentele si inregistrarile companiei;
- Administreaza actele oficiale in registrul de intrari-iesiri;
- Gestioneaza stocurile de protocol, papetarie-birotica etc;
- Ţine legătura permanent cu clienţii interni din office-ul local;
- Gestioneaza activitatile de amenajare a spatiilor office-ului si cele de relocare a echipelor;
- In functie de nevoile operationale ale echipei,initiaza discutii cu furnizori locali, solicita/negociaza oferte/clauze contractuale pentru achizitie de mobilier, servicii de curatenie, beneficii pentru angajati (apa, cafea, fructe) si/sau alte produse/servicii administrative necesare; obtine avize/aprobari de buget pentru diversele achizitii initiate pe plan local;
- Mentine relatia cu toti furnizorii contractati la nivel local (apa, cafea, servicii de curatenie, curierat, achizitie/reparatii mobilier sau alte produse/servicii administrative necesare) si le solicita, cand este cazul, remedierea problemelor aparute;
- Asigură protocolul vizitelor externe din cadrul office-ului local şi răspunde de buna desfăşurare a evenimentelor;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Security & Office Operations Responsible
București
expirat: 05.08.2018
Entry (0-2 ani)
Atribuțiile:
- Ensure the security, safety and well-being of all personnel and visitors
- Provide in-depth and periodically suppliers’ security verifications according to all company’s procedures
- Remain in compliance with local regulations in all regions where company operates
- Schedule meetings and appointments; mailing
- Organize the office layout and order stationery and equipment
- Organize office operations and procedures
- Ensure that all items are invoiced and paid on time
- Provide general support to visitors
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Junior Content Filtering Researcher
Iași
expirat: 25.07.2018
Entry (0-2 ani)
Atribuțiile:
- crearea și întretinerea semnăturilor ce asigură detectia valurilor de spam;
- supravegherea sistemelor critice și reacționarea promptă când e necesar;
- colaborarea cu echipele de dezvoltare și de research pentru crearea de unelte interne și pentru a descoperi noi metode de detecție automată a spamurilor;
- participarea cu idei inovatoare la îmbunătățirea metodelor existente de clasificare a emailurilor
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Sales Support Consultant - with English
București
expirat: 17.06.2018
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Personal Curatenie- Cladire Birouri
București
expirat: 17.05.2018
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Enterprise Product Trainer
București
expirat: 04.05.2018
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Creates, updates, schedules and delivers technical trainings about Bitdefender products and technologies to partners and enterprise customers world-wide on-site and/or via webinar sessions
- Manages company webinars or acts as a technical speaker during webinars
- Builds, maintains and/or delivers online technical trainings content for Bitdefender product and technologies on Bitdefender online trainings platform
- Builds strong relationships with internal teams: Sales, Pre-Sales, Product delivery, Product management, Technical Support and Technical Writers
Anunțuri Arhivate
Anunțuri Arhivate
Enterprise Support Engineer (L2 & L3)
București
expirat: 04.05.2018
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Ensure L2 and L3 Level of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions
- Meet the SLA requirements and the internal procedural workflow
- Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work
- Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions
- Provide expertise on applications once they are moved from testing to production
- Initiate, manage and document enterprise deployment reports
- Build and maintain a consolidated relationship with Bitdefender customers
- Propose improvements related to procedures, workflows etc
- Timely and accurate reporting on status for assigned tasks
Anunțuri Arhivate
Anunțuri Arhivate
Enterprise Professional Services Engineer
București
expirat: 04.05.2018
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Provide onsite and remote professional services which plan, design, deploy and enable the customer IT team to manage the GravityZone Enterprise solution
- Help customer to quickly and reliably get Bitdefender GravityZone up and running by installing, configuring and integrating the GravityZone into customer environment
- Liaise with clients post sale to develop project documentation including Statement of Work and implementation plans
- Propose product architecture solutions which meet Customer requirements, ensuring they are technically viable
- Actively contribute to all ongoing and new internal projects
- Provide service delivery by working closely with our sales teams to understand and define clients key business drivers and requirements
Anunțuri Arhivate
Anunțuri Arhivate
Security Officer
București
expirat: 24.03.2018
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Junior Content Filtering Researcher
Iași
expirat: 23.03.2018
Entry (0-2 ani)
Atribuțiile:
- crearea și întretinerea semnăturilor ce asigură detectia valurilor de spam;
- supravegherea sistemelor critice și reacționarea promptă când e necesar;
- colaborarea cu echipele de dezvoltare și de research pentru crearea de unelte interne și pentru a descoperi noi metode de detecție automată a spamurilor;
- participarea cu idei inovatoare la îmbunătățirea metodelor existente de clasificare a emailurilor
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Senior Product Marketing Manager: IoT Business
București
expirat: 04.03.2018
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Sales Support Consultant – retail
București
expirat: 15.02.2018
Middle (2-5 ani), Entry (0-2 ani)
Atribuțiile:
- Supports all aspects of Bitdefender assigned partners contract life cycle: standard contracts drafting, validation, database registration and update, contract internal and external authorization, compliance tracking/audit, contracts termination;
- Is responsible of partners operational enablement: accounts creation, credit limit requests, price list mapping, ordering enablement etc.;
- Is responsible of both retail and ESD orders fulfillment and billing accuracy;
- Forecast supply and demand to prevent overstocking and running out-of-stock;
- Access distributors’ and resellers’ platforms to download sell-out reports on a monthly basis in order to issue the monthly invoice according to contract
- Process RMA requests and credit memo / rebill requests in ERP system, in full sync with the Invoicing team
- Is responsible of shipment tracking and confirmations, keeping track of the monthly sell out reports and refunds, acting as a liaison between supplier, distributor and internal Bitdefender sales teams;
- Performs stock movements accurately and stock replenishment POs according to internal approval policies and procedures; Performs monthly and on demand stock reconciliation reports on retail and ESD products between supplier stock, Bitdefender stock and distributors/re-sellers’ stock and billings;
- Is responsible of creating new products SKUs and bar codes whenever new products are launched;
- Prepares monthly and on demand reports on distribution billings and supplier costs;
- Solve incoming requests through internal ticketing system – acting as a first point of contact for ongoing operational matters for both internal and external customers;
- Maintain assigned partners records updated and accurate within PRM and ERP systems;
- Test new features developed within the ERP and PRM systems to ensure compliance with Bitdefender guidelines (pricing, discounting, revenue recognition, business practices, credit, legal, migrations, contract management, etc.)
- Resolve operational issues that may arise from the order to invoice proce
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Analyst - Linux/Mac | Core Security Team
15a Șoseaua Orhideelor, București
expirat: 15.02.2018
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
C/C++ - AV Engine Development Engineer
15a Șoseaua Orhideelor, București
expirat: 15.02.2018
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Service Desk Engineer
București
expirat: 15.02.2018
Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Kundendienst- Bitdefender Consumer Solutions
București
expirat: 15.02.2018
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Soporte técnico: hablas español?
București
expirat: 15.02.2018
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Business Development representative Arab Speaker
București
expirat: 27.01.2018
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Ensures assistance via email and other live channels available for Bitdefender prospects
- Generates /Qualifies opportunities by understanding customer needs via a consultative sales methodology;
- Meets the SLA requirements and the internal procedural workflows;
- Builds and maintains a consolidated relationship with Bitdefender customers;
- Works closely with the sales representatives;
- Escalates all major issues to a higher level of expertise;
- Acquires complete information in order to escalate complex issues to the upper tier;
- Builds, assimilates, implements, audits and improves working procedures;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Business Development Representative- with German
București
expirat: 27.01.2018
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Ensures assistance via email and other live channels available for Bitdefender prospects
- Generates /Qualifies opportunities by understanding customer needs via a consultative sales methodology;
- Meets the SLA requirements and the internal procedural workflows;
- Builds and maintains a consolidated relationship with Bitdefender customers;
- Works closely with the sales representatives;
- Escalates all major issues to a higher level of expertise;
- Acquires complete information in order to escalate complex issues to the upper tier;
- Builds, assimilates, implements, audits and improves working procedures;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Business Development Representative - Italian
București
expirat: 27.01.2018
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Ensures assistance via email and other live channels available for Bitdefender prospects
- Generates /Qualifies opportunities by understanding customer needs via a consultative sales methodology;
- Meets the SLA requirements and the internal procedural workflows;
- Builds and maintains a consolidated relationship with Bitdefender customers;
- Works closely with the sales representatives;
- Escalates all major issues to a higher level of expertise;
- Acquires complete information in order to escalate complex issues to the upper tier;
- Builds, assimilates, implements, audits and improves working procedures;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Business Development Representative French Speaker
București
expirat: 27.01.2018
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Ensures assistance via email and other live channels available for Bitdefender prospects
- Generates /Qualifies opportunities by understanding customer needs via a consultative sales methodology;
- Meets the SLA requirements and the internal procedural workflows;
- Builds and maintains a consolidated relationship with Bitdefender customers;
- Works closely with the sales representatives;
- Escalates all major issues to a higher level of expertise;
- Acquires complete information in order to escalate complex issues to the upper tier;
- Builds, assimilates, implements, audits and improves working procedures;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Office Manager - 2 years contract
Iași
expirat: 12.01.2018
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
- Gestioneaza din punct de vedere administrativ office-ul local ala companiei si asigura suport local pentru departamentele Achizitii, Contabilitate, HR, IT, Securitate, Juridic
- Asigura comunicarea in interiorul si exteriorul companiei (preluarea apelurilor telefonice, mesaje fax, e-mail);
- Initiaza discutii cu furnizori locali, solicita/negociaza oferte/clauze contractuale pentru achizitie de mobilier, servicii de curatenie, beneficii pentru angajati (apa, cafea, fructe) si/sau alte produse/servicii administrative necesare; obtine avize/aprobari de buget pentru diversele achizitii initiate pe plan local;
- Intocmeste rapoarte;
- Preia, selecteaza, inregistreaza, distribuie si expediaza corespondenta scrisa si electronica;
- Redacteaza documente, adrese administrative si comerciale;
- Tine evidenta si arhiveaza toate documentele si inregistrarile companiei;
- Gestioneaza stocurile de protocol, papetarie-birotica etc;
- Ţine legătura permanent cu clienţii interni din office-ul local;
- Gestioneaza activitatile de amenajare a spatiilor office-ului si cele de relocare a echipelor;
- Mentine relatia cu toti furnizorii contractati la nivel local;
- Asigură protocolul vizitelor externe din cadrul office-ului local şi răspunde de buna desfăşurare a evenimentelor;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
C++ Software Developer
Iași
expirat: 10.01.2018
Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Technical Support Engineer
24 Strada Delea Veche, București
expirat: 09.12.2017
Middle (2-5 ani), Entry (0-2 ani)
Atribuțiile:
- Offers Technical Support service for Bitdefender Consumer Products via email and remote sessions in order to ensure the Bitdefender business objectives;
- Will be working mostly with Microsoft OS, but also on MAC and Android platform;
- Approaches and solves requests arrived via the dedicated support channels;
- Shares technical information about the products with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers;
- Build, assimilate, implement, audit and improve working procedures;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Analyst Linux - Endpoint Projects
București
expirat: 06.12.2017
Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Lead Development Specialist - ES/IT/Arabic
București
expirat: 18.10.2017
Middle (2-5 ani), Entry (0-2 ani)
Atribuțiile:
- Ensures assistance via email and other live channels available for Bitdefender prospects
- Generates /Qualifies opportunities by understanding customer needs via a consultative sales methodology;
- Meets the SLA requirements and the internal procedural workflows;
- Builds and maintains a consolidated relationship with Bitdefender customers;
- Works closely with the sales representatives;
- Escalates all major issues to a higher level of expertise;
- Acquires complete information in order to escalate complex issues to the upper tier;
- Builds, assimilates, implements, audits and improves working procedures;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Commercial Support Rep In German and Dutch
București
expirat: 15.10.2017
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Talent Acquisition Specialist
București
expirat: 12.10.2017
Middle (2-5 ani), Entry (0-2 ani)
Atribuțiile:
- Responsible for sourcing, screening, interviewing and placing top-quality candidates for corporate positions
- Leverage online recruiting resources and in-house to identify and recruit the very best candidates
- Build strong interpersonal relations with hiring managers, key department heads, and the HR team to guide and drive the recruitment process
- Develop and maintain strong working relationships with all associates to create a partnership that yields success, predictable results and credibility
- Identify appropriate sourcing strategies and leverage volume for greatest efficiency
- Cultivate candidate networks and maintain candidate relations to source for future job openings
- Develop an effective pipeline of key talent potentially available for immediate hire as succession planning needs dictate
- Identify and attend job fairs and industry events, groups of HR Professionals
- Manage the scheduling and logistics of all interviews between candidates and hiring managers
- Stay informed of trends and innovative recruiting techniques and best practices in HR in order to be competitive in state-of-the-Art recruiting practices and HR policies and procedures
- Participate in HR, Talent Acquisition projects and other special projects as assigned
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Analyst - Core Security Team
București
expirat: 22.09.2017
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Engineer - Enterprise Solutions
București
expirat: 22.09.2017
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Network Engineer (IT Infrastructure)
București
expirat: 22.09.2017
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Administration and monitoring of worldwide Network Infrastructure
- Configure, deploy, and maintain routers, switches, firewalls, and other network devices
- Providing Network Solutions to increase operational efficiency and expand Network Services, conducts equipment evaluations, equipment selection, pilot testing and network designs to insure reliability and scaled expansion
- Perform troubleshooting on all network technologies
- Develop automation tools for monitoring and troubleshooting the network environment
- Create and maintain Network Documentation
- Provide system administration services for Linux / UNIX infrastructure
- Troubleshoot Linux / UNIX systems identifying hardware and networking issues
- Assume other duties / projects as they arise and be responsive to the needs of the department
- Actively contribute to all ongoing and new internal projects
- Keeping up-to-date with the latest position related technologies
- Ensuring that operational procedures are up to date and effectively applied
- Meet the SLAs
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Engineer- Iasi
Iași
expirat: 20.09.2017
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Senior Web Developer- Gravity Zone
București
expirat: 20.09.2017
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Backend Developer- Gravity Zone
București
expirat: 20.09.2017
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Contribute to the development and optimization of large scale distributed system;
- Adapt and solve challenging problems by using some of the newest technologies on the market;
- Define and implement technical solutions that answer best client’s needs;
- Propose ideas of improvements of the application, procedures and technologies used.
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Analyst- Gravity Zone
București
expirat: 20.09.2017
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Lead Development Specialist-ENGLISH
București
expirat: 08.09.2017
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
- Ensures assistance via email and other live channels available for Bitdefender prospects
- Generates /Qualifies opportunities by understanding customer needs via a consultative sales methodology;
- Meets the SLA requirements and the internal procedural workflows;
- Builds and maintains a consolidated relationship with Bitdefender customers;
- Works closely with the sales representatives;
- Escalates all major issues to a higher level of expertise;
- Acquires complete information in order to escalate complex issues to the upper tier;
- Builds, assimilates, implements, audits and improves working procedures;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Technical Support Engineer – Deutsche Sprache
București,
expirat: 01.09.2017
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Premium Services Sales Consultant
București
expirat: 30.08.2017
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Offers assistance to Bitdefender customers via telephone and chat (primarily)
606 - 1212 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Backend Developer - Core Security Team
București
expirat: 04.08.2017
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Will be working on a critical project for Bitdefender, your work will be visible and used by tens of millions of users
- Coordinating with other Bitdefender teams to discover and implement new features or optimizations
- Develop high quality solutions with focus on correctness, security, efficiency and high-availability
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Jr. Sales Support Consultant – with French
București
expirat: 04.08.2017
Entry (0-2 ani)
Atribuțiile:
- Process direct and indirect ordering documents for products and services, including manually handling the partners’ POs received in Sales Support;
- Solve incoming requests through internal ticketing system, according to defined SLAs – acting as a first point of contact for regular, ongoing partner accounts on daily operational matters;
- Execute and support all aspects of the Bitdefender partners contract life cycle management process for Sales team: contracts drafting, validation, database registration and update, contract internal and external authorization, compliance tracking/audit, contracts termination;
- Lead and/or consult to internal operations teams for partner enablement related process like: accounts creation, credit limit requests, price list mapping, ordering enablement etc.;
- Ensure all contracts are compliant to applicable rules, regulations, policies, laws and Bitdefender Partners program requirements; ensure consistently high quality and accuracy of contract documentation accordingly to SLAs and KPIs;
- Assist sales representatives during the contract processes by receiving, checking, communicating templates, forms, recommendations for partner enablement;
- Training and testing on new policies and procedures developed within the ERP systems to ensure and demonstrate our ability to remain current with all the changes within Bitdefender;
- Ensuring compliance with Bitdefender guidelines (pricing, discounting, revenue recognition, business practices, credit, legal, migrations, contract management, etc.);
- Create and maintain the partners’ portals updated (creating the configurations, the quotes, publishing the catalogues, drive all action on the partners’ portal);
- Resolves operational issues that may arise from the end-to-end sales process
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Network Engineer (IT Infrastructure)
București
expirat: 02.08.2017
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Administration and monitoring of worldwide Network Infrastructure
- Configure, deploy, and maintain routers, switches, firewalls, and other network devices
- Providing Network Solutions to increase operational efficiency and expand Network Services, conducts equipment evaluations, equipment selection, pilot testing and network designs to insure reliability and scaled expansion
- Perform troubleshooting on all network technologies
- Develop automation tools for monitoring and troubleshooting the network environment
- Create and maintain Network Documentation
- Provide system administration services for Linux / UNIX infrastructure
- Troubleshoot Linux / UNIX systems identifying hardware and networking issues
- Assume other duties / projects as they arise and be responsive to the needs of the department
- Actively contribute to all ongoing and new internal projects
- Keeping up-to-date with the latest position related technologies
- Ensuring that operational procedures are up to date and effectively applied
- Meet the SLAs
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Windows Operations Engineer
București
expirat: 02.08.2017
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Provide system administration services for Windows Server infrastructure and development systems (scripting, loading machines, system configuration);
- Ensure systems are kept in required configuration profile, including: maintenance, changes as required by evolvement of production environments, updating software and software configurations;
- Participate in key process improvements for all Windows enterprise environments throughout the organization
- Review and deploy new Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices
- Work on a team to provide to provide on-call
- Participate and actively plan, implement and manage data center consolidation and/or optimization efforts and all IT refresh and modernization activities
- Assume other duties / projects as they arise and be responsive to the needs of the department
- Actively contribute to all ongoing and new internal projects
- Keeping up-to-date with the latest position related technologies
- Performing specific failure recovery procedures for managed systems and applications;
- Ensuring that operational procedures are up to date and effectively applied
- Meet the SLAs
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Infrastructure Engineer
București
expirat: 02.08.2017
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Provide system administration services for Linux / Unix infrastructure
- Troubleshoot Linux / Unix systems identifying hardware and software issues
- Ensure the availability, scalability, security, and performance of the VMware ESXi environment
- Troubleshoot application errors, operating system(s), server hardware, network communications and storage allocation issues within the VMware environment
- Build, configure, monitor and maintain storage environments
- Configure, troubleshoot and support servers, load balancers, storage arrays, network attached storage, network equipment and related peripherals
- Ensure hardware infrastructure performs as required
- Assume other duties / projects as they arise and be responsive to the needs of the department
- Actively contribute to all ongoing and new internal projects
- Keeping up-to-date with the latest position related technologies
- Ensuring that operational procedures are up to date and effectively applied
- Meet the SLAs
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Financial Controller
București
expirat: 31.07.2017
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
C++ Software Developer
Iași
expirat: 31.07.2017
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- You will develop product modules;
- You will act as consultant when defining modules’ architecture, as subject matter expert when reviewing your team’s code, as mentor when you’re being asked for help, as team member the rest of the time;
- You will propose improvements in modules’ architecture;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
QA Analyst - Linux EndPoint
Iași
expirat: 31.07.2017
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Senior Web Developer
Cluj-Napoca,
expirat: 31.07.2017
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Web Development Team Leader
Cluj-Napoca
expirat: 31.07.2017
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Manage the development team (6-8 software developers and QA engineers);
- Lead the Scrum Ceremonies(Planning, Daily Standup, Retrospective, Backlog Grooming);
- Drive the development for a large scale distributed web application;
- Contribute to core components;
- Provide support and coaching for the team members;
- Participate on the recruiting process;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
PHP DEVELOPER
București
expirat: 15.07.2017
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- You will develop and maintain new back-end platform;
- You will contribute to overall solution architecture;
- You will act as mentor on the web related technologies (PHP, JavaScript);
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Senior Web Developer- Enterprise Solutions
București
expirat: 13.07.2017
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Lead Development Specialist- Spanish Speaker
București
expirat: 13.07.2017
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
- Ensures assistance via email and other live channels available for Bitdefender prospects
- Generates /Qualifies opportunities by understanding customer needs via a consultative sales methodology;
- Meets the SLA requirements and the internal procedural workflows;
- Builds and maintains a consolidated relationship with Bitdefender customers;
- Works closely with the sales representatives;
- Escalates all major issues to a higher level of expertise;
- Acquires complete information in order to escalate complex issues to the upper tier;
- Builds, assimilates, implements, audits and improves working procedures;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Office Manager - 2 years contract
Cluj-Napoca
expirat: 12.07.2017
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
- Asigura comunicarea in interiorul si exteriorul companiei (preluarea apelurilor telefonice, mesaje fax, e-mail);
- Intocmeste rapoarte;
- Preia, selecteaza, inregistreaza, distribuie si expediaza corespondenta scrisa si electronica;
- Redacteaza documente, adrese administrative si comerciale;
- Tine evidenta si arhiveaza toate documentele si inregistrarile companiei;
- Administreaza actele oficiale in registrul de intrari-iesiri;
- Gestioneaza stocurile de protocol, papetarie-birotica etc;
- Ţine legătura permanent cu clienţii interni din office-ul local;
- Gestioneaza activitatile de amenajare a spatiilor office-ului si cele de relocare a echipelor;
- In functie de nevoile operationale ale echipei,initiaza discutii cu furnizori locali, solicita/negociaza oferte/clauze contractuale pentru achizitie de mobilier, servicii de curatenie, beneficii pentru angajati (apa, cafea, fructe) si/sau alte produse/servicii administrative necesare; obtine avize/aprobari de buget pentru diversele achizitii initiate pe plan local;
- Mentine relatia cu toti furnizorii contractati la nivel local (apa, cafea, servicii de curatenie, curierat, achizitie/reparatii mobilier sau alte produse/servicii administrative necesare) si le solicita, cand este cazul, remedierea problemelor aparute;
- Asigură protocolul vizitelor externe din cadrul office-ului local şi răspunde de buna desfăşurare a evenimentelor;
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Internship Enterprise Support Engineer
București
expirat: 08.07.2017
Entry (0-2 ani)
Atribuțiile:
- Ensure L1 Level of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions
- Escalate internally to the next tier of support or other departments while keeping the responsibility of case
- Meet the SLA requirements and the internal procedural workflow
- Timely and accurate reporting on status for assigned tasks
- Build and maintain a consolidated relationship with Bitdefender customers
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Jr. Sales Support Consultant – with French
București
expirat: 25.06.2017
Entry (0-2 ani)
Atribuțiile:
- Process direct and indirect ordering documents for products and services, including manually handling the partners’ POs received in Sales Support;
- Solve incoming requests through internal ticketing system, according to defined SLAs – acting as a first point of contact for regular, ongoing partner accounts on daily operational matters;
- Execute and support all aspects of the Bitdefender partners contract life cycle management process for Sales team: contracts drafting, validation, database registration and update, contract internal and external authorization, compliance tracking/audit, contracts termination;
- Lead and/or consult to internal operations teams for partner enablement related process like: accounts creation, credit limit requests, price list mapping, ordering enablement etc.;
- Ensure all contracts are compliant to applicable rules, regulations, policies, laws and Bitdefender Partners program requirements; ensure consistently high quality and accuracy of contract documentation accordingly to SLAs and KPIs;
- Assist sales representatives during the contract processes by receiving, checking, communicating templates, forms, recommendations for partner enablement;
- Training and testing on new policies and procedures developed within the ERP systems to ensure and demonstrate our ability to remain current with all the changes within Bitdefender;
- Ensuring compliance with Bitdefender guidelines (pricing, discounting, revenue recognition, business practices, credit, legal, migrations, contract management, etc.);
- Create and maintain the partners’ portals updated (creating the configurations, the quotes, publishing the catalogues, drive all action on the partners’ portal);
- Resolves operational issues that may arise from the end-to-end sales process
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
