PTW ROMANIA S.R.L.
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Utilizator: Administrator
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Recrutări conduse de firmă:
Japanese Project Manager - Customer Experience
BucureștiCustomer Support - EN, FR, RU, German
BucureștiCustomer Support - Russian, German or Italian
București- Providing customer support and technical issue resolution via email (such as application installations, configurations, installations of software etc),
- Provide support via email for inbound customer contacts seeking technical assistance, game play and billing queries. (this is not a call centre role; no calls are taken)
- Identifying software and hardware issues, also user training issues and communicating this distinction of the three to customers and giving them solutions
- To assist in the configuration of customer's hardware and game software to connect to the Internet
- Providing hints, tips, or recommendations related to video games
- Performing creation, editing, and maintenance of client accounts using company-provided software tools
- Carry out research to troubleshoot customers’ technical problems
Team Leader - Customer Support
București- Manage a team of up to 20 Customer Support Representatives
- Manage the delivery of e-mail based customer support to customers around the world for a number of different product lines
- Workforce planning to ensure coverage
- Workload planning to ensure SLAs are met
- Coach and train Customer Service Representatives to ensure exceptional customer experience
- Contact quality monitoring
- Take an active role in planning for volume peaks
- Plan and implement the steps for a new product line introduction or changes in product lines
- Set KPIs and development plans
- Deal with escalated customer issues
- Any other reasonable duties as directed by line manager
Videogames QA Tester
BucureștiCustomer Support: German/ Spanish/ French/ Russian
BucureștiCustomer Support: German/ Spanish/ French/ Russian
BucureștiCustomer Support - French or Italian
BucureștiCustomer Support - Various Languages
BucureștiHR Generalist
BucureștiItalian, Spanish or Portuguese Customer Support
BucureștiItalian OR French Customer Support - Video Games
BucureștiFreelance Recruiter
BucureștiHR Generalist
BucureștiEnglish Customer Support (Part-time & Full-Time)
BucureștiGerman speaking Customer Support Agent
BucureștiVideo Game Customer Support - Various Languages
BucureștiEnglish Customer Support (Part-time & Full-Time)
BucureștiGerman Games Customer Support(Full-time/Part-time)
BucureștiTier 2 Customer Service Representative
BucureștiFront Desk Executive
BucureștiCustomer Support - various languages
BucureștiItalian speaking Customer Support Agent
BucureștiDutch speaking Customer Support Agent
BucureștiRussian speaking Customer Support Agent
BucureștiFrench speaking Customer Support Agent
BucureștiGerman speaking Customer Support Agent
BucureștiTalent Aquisition Specialist
BucureștiGerman speaking Customer Support Agent
BucureștiBR Portuguese speaking Customer Support Agent
BucureștiFrench speaking Customer Support Agent
BucureștiRussian speaking Customer Support Agent
BucureștiDutch speaking Customer Support Agent
BucureștiSpanish speaking Customer Support Agent
BucureștiItalian speaking Customer Support Agent
BucureștiDutch speaking Customer Support Agent
București