Bucureşti Sectorul 5, Str. SFÂNTUL ELEFTERIE, Nr. 18, cladirea Elefterie, parter, camera DSS
Adaugă o evaluare și ajută-i pe alții să găsească un angajator bun.
Toate ( 0 )Pozitiv ( 0 )Neutru ( 0 )Negativ ( 0 )
Utilizator:
Administrator
Aveți informații despre mediul de lucru din această companie? Care este atmosfera? Salariul este unul motivant? Oferă și alte beneficii? Care sunt condițiile pe care le oferă? Mulțumim anticipat!
Fara continut. Această companie nu a completat fila „Despre companie”.
Recrutări conduse de firmă:
Toate (110)Active ( 1 )Arhivă ( 109 )
Customer Advisor with English
București
Valabil pana la: 13.06.2024
Middle (2-5 ani)
Atribuțiile:
Acts as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters
Resolves high impact operational issues (., issues related to global trade and compliance policies)
Coordinates with other functions and organizations to resolve issues (., sales teams, supply chain, logistics) as they relate to customer support
Spearheads efforts to optimize current processes, often collaborating with other groups to improve day-to-day activities
Represents team as a subject matter expert on complex internal processes to other functions and organizations
Acts as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters
Resolves high impact operational issues (., issues related to global trade and compliance policies)
Coordinates with other functions and organizations to resolve issues (., sales teams, supply chain, logistics) as they relate to customer support
Spearheads efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
Represents team as a subject matter expert on complex internal processes to other functions and organizations
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
Works on problems of diverse complexity and scope
Exercises independent judgment within generally defined policies and practices to identify and select a solution
Ability to handle most unique situations
May seek advice to make decisions on complex business issues.
Manages the operational business relationship of mid- size to large domestic accounts.
Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity. Education and Experience
Campaign Execution: Set up and execute email marketing campaigns and other digital assets
Content Adaptation: Adapt content to suit different channels, including awareness campaigns, newsletters, webinars, and events, ensuring alignment with campaign objectives
Cross-Functional Collaboration: Collaborate with team members from various departments to ensure timely delivery of campaign elements
Email Delivery Management: Proactively troubleshoot email delivery issues to ensure optimal deliverability and open rates
Workflow Automation: Develop and manage automated workflows to nurture leads and re-engage latent prospects, optimizing lead conversion
Data Management: Utilize the company's database to optimize audience targeting and segmentation. Undertake additional tasks as assigned by the manager
Digital Events: Virtual events set up and deployment as required
Acts as single point of contact for sales team and sales organization in the EMEA region (Europe, Middle East and Africa) in terms of assistance and support in operating special price requests according to agreed procedures and regulations
Provides support to the sales team and / or sales operations on the special pricing process using all the communication (written, verbal)
Validates and / or creates and coordinates standard and non-standard requests for a well-defined customer list by verifying and validating the accuracy of request data through HP systems and documentation to enable HP customers to order the products at the agreed prices
Creates or verifies profitability analyzes and scenarios to determine the most profitable promotion of promotional products for each application in the specially priced process; if an offer is not in compliance with the rules and documentation in place, the price request is refused and a less aggressive price is required
Check whether the prices, discounts and other data are correct according to the process documentation in place, and have or require in electronic format the necessary approvals for processing requests
Verifies and validates the justification of the special price request and aligns it with the activity code to register correctly in the system
Prepare activity reports to record monthly incoming requests
Prepare reports for the activity performed whenever requested by the direct manager
Perform the technical project management activities for the IP equipment (gathers technical requirements, support the RFP/RFQ technical analysis, validate and propose the system design, plan and monitor the project’s deliverables)
Perform technology assessments and trials and inform the business owners on the technology trends, future evolutions and about the possibility to launch new services
Perform periodical network audit in order to identify the potential design problems
Work closely with the Orange Group inside the pool of resources with similar high level expertise on different projects applicable at the Group level inside your knowledge area
Provide technical expertise for the internal users within your area of knowledge
Perform the daily engineering activities for the IP domain (new technologies and platforms integrations, change management, documentation update, security vulnerabilities assessment and patching, performance related evaluations), implement custom reports and features
Acts as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters
Resolves high impact operational issues (., issues related to global trade and compliance policies)
Coordinates with other functions and organizations to resolve issues (., sales teams, supply chain, logistics) as they relate to customer support
Spearheads efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
Represents team as a subject matter expert on complex internal processes to other functions and organizations
Prepares and reviews materials to communicate issue resolution for external customers, coordinating with external-facing representatives as appropriate
Owns and reviews reports detailing performance indicators, sales trends, and other sales data-related analysis
Highlights implications, drawing conclusions and recommendations from trends and observations
Manages post-sales order management (., specialized product builds, performance reports, data analysis)
Handles a limited number of the most complex customer accounts
Manages relationships with other departments and support groups (., internal sales, audit, operational support, delivery) to resolve highly complex issues
Ensures resolution of open order (backlog) report by coordinating team members and reaches out to supply chain or factory to determine source of delay
Communicates status and ensures any escalated issues are resolved
Ensures resolution of escalated and highly complex order management issues for all product lines using specialized subject matter knowledge and analysis
Serves as a subject matter expert to other departments on sales data management topics to support critical projects
Prepares and reviews materials to communicate issue resolution for external customers, coordinating with external-facing representatives as appropriate
Owns and reviews reports detailing performance indicators, sales trends, and other sales data-related analysis
Highlights implications, drawing conclusions and recommendations from trends and observations
Coordinates exempt level team members by providing project management (., coordinates day- to-day activities), mentoring, and coaching
Manages post-sales order management (., specialized product builds, performance reports, data analysis)
Handles a limited number of the most complex customer accounts
Manages relationships with other departments and support groups (., internal sales, audit, operational support, delivery) to resolve highly complex issues
Ensures resolution of open order (backlog) report by coordinating team members and reaches out to supply chain or factory to determine source of delay
Communicates status and ensures any escalated issues are resolved
Ensures resolution of escalated and highly complex order management issues for all product lines using specialized subject matter knowledge and analysis
Serves as a subject matter expert to other departments on sales data management topics to support critical projects
Allocates budget to countries from main Buckets (throughout the quarters)
Manages the finance budget file (on SharePoint) and asks the Finance Analyst to update the country's budgets to SFDC
Create special (AB) funds for Silver and Alliances
At the end of each quarter in the Fiscal Half, makes sure the Finance Analyst removes the unused budget from SFDC
Process Coordinator Ensures all MDF planners have visibility of the latest guidelines. Can provide training on MDF tool and Activity Matrix for new joiners on MDF planning L1 Approver Reviews and approves countries MDF plans from the budget, compliance, and MKT KPIs perspective
Acts as an L1 approver in SFDC checking if data in SFDC (partner entries) matches the Approved Offline MDF Plan
In case of changes (Offline plan level) makes sure the budget is spent within the affordability limits and guidelines Support Helps PMMs, DBMs, and PBMs with guidance on how to open Support Cases in SFDC
In case of SFDC errors (issues not solved in due time through cases) helps with activity creation Teach PMMs, DBMs, and PBMs how to ask for planning exceptions (late re-planning, retrospective) triggered by any other causes Reporting Sends the Consumption Report to all L2 approvers highlighting the errors and differences vs. the targets Ad hoc fresh activity reports for countries planners Budget consumption analysis for GEO budget managers Hub role Single Point of contact for: Finance Department CI Specialists team Other Departments – depending on the situation
Ensures that partner opportunities are tagged appropriately in SFDC Reporting as required
Reply to all queries received via e-mail in a timely fashion and within the agreed SLA while providing a final resolution or escalating the issue to someone that can provide guidance or solve the problem (SME, Manger, etc.)
Constantly update the tracker with the number of daily/weekly inquiries showcasing the type of questions received and identifying trends or issues
Propose improvements to the process or feedback that will help in a better-designed program/user experience
Create quarterly or on-demand metrics or dashboards for the contact center as requested by the manager
Reply to all queries received via e-mail in a timely fashion and within the agreed SLA while providing a final resolution or escalating the issue to someone that can provide guidance or solve the problem (SME, Manger, etc.)
Constantly update the tracker with the number of daily/weekly inquiries showcasing the type of questions received and identifying trends or issues
Propose improvements to the process or feedback that will help in a better-designed program/user experience
Create quarterly or on-demand metrics or dashboards for the contact center as requested by the manager
Assigned to customers or partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned customer and participate in key negotiations
Provide process consulting expertise to project and account teams in developing the customer solution and to enable the efficient execution of operational processes
Advocates the customer/partner view, expectations and provides feedback to the development/improvement of processes and capabilities
Understands and analyzes account financials
May manage top-level escalations by interacting with HPE management and the customer/partner side
Examples of operational topics handled in this job family can be; provide consultancy and support to an account that wants to centralize the purchasing of hardware or service agreements, work with the account as well as internal stakeholders to implement new business models/supply chain models, implement processes and procedures with the account supporting company's policies related to compliance and global trade, advocate the customer/partner requirements in the development of automated solutions (web-based, EDI)
Intermediate: Ability to apply an intermediate level of subject matter knowledge to solve a variety of common business issues
Works on problems/projects of moderately complex scope
Exercises independent judgment within defined practices and procedures to determine appropriate action
Acts as an informed team member providing analysis of information and limited project direction input
Follows established guidelines and interprets policies
Evaluates unique circumstances and make recommendations
Manage on-site Data Center resources and drive Data Center activities to completion on time. Activities may include: commissioning/decommissioning/relocation of racks or equipment in support of various IT/Business goals
Manage relationships with Facility Managers / Equipment Vendors / Business Operators and create DC work/resource plans to support the desired IT/Business outcome Coordinate and/or support DC activities during IT outages for resolution
Maintain ownership of DC asset documentation to ensure compliance with asset tracking and inventory provide support to AIG Group's or its authorized designee's service requests requiring off-hours, weekend, or holiday support;
Authorize, schedule, and facilitate timely visits for authorized service/vendor/business technicians to access and perform work at DC locations;
Develop/Maintain DC maintenance process/procedures for security compliance and support/provide audit/reports as requested Provide tracking/reporting/forecasting for all DC service history, including scheduled/unscheduled maintenance of any products or infrastructure component therein
Configuring and securing the company's network and network equipment (Cisco Catalyst and Nexus switches, Cisco routers, ASA firewalls, Fire Power, Juniper Pulse Secure, Cisco ISE and ACS, Cisco Prime, SD-WAN, etc)
Provides technical support to ensure the good functionality of the equipment and, the network
Managing incidents and errors that occur within the network, investigating, testing, and maintaining the relationship with suppliers throughout the process if necessary, together with users
Identifying and proposing correction solutions for problems that occur in managed systems
Implementation of various configurations imposed by suppliers and internal customers for network equipment
Configuring and securing the company's network and network equipment (Cisco Catalyst and Nexus switches, Cisco routers, ASA firewalls, Fire Power, Juniper Pulse Secure, Cisco ISE and ACS, Cisco Prime, SD-WAN, etc)
Provides technical support to ensure the good functionality of the equipment and, the network
Managing incidents and errors that occur within the network, investigating, testing, and maintaining the relationship with suppliers throughout the process if necessary, together with users
Identifying and proposing correction solutions for problems that occur in managed systems
Implementation of various configurations imposed by suppliers and internal customers for network equipment
Configuring and securing the company's network and network equipment (Cisco Catalyst and Nexus switches, Cisco routers, ASA firewalls, Fire Power, Juniper Pulse Secure, Cisco ISE and ACS, Cisco Prime, SD-WAN, etc)
Provides technical support to ensure the good functionality of the equipment and, the network
Managing incidents and errors that occur within the network, investigating, testing, and maintaining the relationship with suppliers throughout the process if necessary, together with users
Identifying and proposing correction solutions for problems that occur in managed systems
Implementation of various configurations imposed by suppliers and internal customers for network equipment
Configuring and securing the company's network and network equipment (Cisco Catalyst and Nexus switches, Cisco routers, ASA firewalls, Fire Power, Juniper Pulse Secure, Cisco ISE and ACS, Cisco Prime, SD-WAN, etc)
Provides technical support to ensure the good functionality of the equipment and, the network
Managing incidents and errors that occur within the network, investigating, testing, and maintaining the relationship with suppliers throughout the process if necessary, together with users
Identifying and proposing correction solutions for problems that occur in managed systems
Implementation of various configurations imposed by suppliers and internal customers for network equipment
Configuring and securing the company's network and network equipment (Cisco Catalyst and Nexus switches, Cisco routers, ASA firewalls, Fire Power, Juniper Pulse Secure, Cisco ISE and ACS, Cisco Prime, SD-WAN, etc)
Provides technical support to ensure the good functionality of the equipment and, the network
Managing incidents and errors that occur within the network, investigating, testing, and maintaining the relationship with suppliers throughout the process if necessary, together with users
Identifying and proposing correction solutions for problems that occur in managed systems
Implementation of various configurations imposed by suppliers and internal customers for network equipment