GENPACT ROMANIA S.R.L.
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Recrutări conduse de firmă:
Accounts Payable with Czech
Customer Service with Italian-Remote
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product information, order processing, and issue resolution
- Ensure customer satisfaction by providing personalized service tailored to their needs
- Collaborate with other team members to improve overall customer experience
- Maintain accurate records of customer interactions and transactions
Content Moderation Team Leader with French
BucureștiContent Moderator Team Leader with French
BucureștiContent Moderator Team leader with Dutch
BucureștiCustomer Service with Swedish
Accounts Receivable with English-Hybrid Cluj
Cluj-Napoca- Manage accounts receivable functions, including processing invoices, monitoring overdue payments, and reconciling accounts
- Communicate with clients to resolve billing discrepancies and ensure timely payments
- Collaborate with internal teams to streamline processes and improve efficiency
- Generate financial reports and provide insights to support decision-making
- Stay up-to-date with industry trends and best practices in accounts receivable
Collections with English-Hybrid Bucharest
București- Manage a portfolio of accounts to ensure timely collection of outstanding payments
- Communicate with customers via phone and email to resolve payment issues
- Negotiate payment plans and settlements with customers
- Update account information and payment status in the system
- Collaborate with internal teams to address customer inquiries and escalations
Collections-Spanish-Hybrid Bucharest
București- Manage a portfolio of accounts and ensure timely collection of outstanding payments
- Communicate with Spanish-speaking clients via phone and email to resolve payment issues
- Negotiate payment plans and settlements with clients while maintaining a positive relationship
- Update and maintain accurate records of all collection activities
- Collaborate with internal teams to address client inquiries and escalations
Content Moderator with Italian
BucureștiQuote Senior Specialist with Spanish
BucureștiContent Moderator with English
BucureștiProcurement/PTP-French-Hybrid Cluj
Cluj-Napoca- Manage end-to-end procurement processes, including vendor management, contract negotiations, and supplier relationship management
- Process purchase orders, invoices, and payments in compliance with company policies and procedures
- Utilize your French language skills to communicate effectively with French-speaking vendors and internal stakeholders
- Collaborate with cross-functional teams to ensure timely delivery of goods and services
- Identify cost-saving opportunities and implement process improvements within the procurement function
Accounts Receivable-French-Remote
- Manage accounts receivable functions for French-speaking clients, including invoicing, payment processing, and collections
- Communicate with customers in French to resolve billing inquiries and discrepancies
- Collaborate with internal teams to ensure accurate and timely recording of financial transactions
- Prepare reports on accounts receivable status and provide insights to support decision-making
- Assist in month-end closing activities and audits related to accounts receivable
Procurement/Sourcing Specialist
BucureștiContent Moderator with Polish- On-site Bucharest
BucureștiOrder Management with Spanish
BucureștiQA with Spanish
BucureștiCustomer Service with Swedish
BucureștiContent Moderation Team Leader with Swedish
BucureștiContent Moderation Team Leader with Bulgarian
BucureștiOrder Management with Italian
BucureștiOrder Management with French
BucureștiInvoice to Cash with Spanish-Hybrid Bucharest
București- Booking of Incoming Payments and allocating them to the invoices received
- Investigating and identifying details for the amounts received
- Ensure timely contacts with clients via email/phone/fax for collection purposes
- Reporting periodical/on the spot regarding the activity process indicators
- Maintaining customer master data (new customer set up/ changes, etc)
- Ensure order analysis and release in accordance with client’s requirements and cut off-hours
- Perform customer account reconciliation
- Follow up on accounts and on disputed items
- Support ad hoc requests from Business group and local units
- Provide required monthly reports
- Assist the Assistant Manager to prepare and submit reports to the customer as applicable and credit controls activities
- SOP creation and updating
- Deliver the required data for audit purposes
- Making the accounting process controls established through the internal policies (SOX)
- Ensure Important metrics are met and service is delivered to end-users as encouraged
- Daily usage of client’s tools for the assigned activities
Quality Analyst with German
BucureștiOtC Specialist with French
BucureștiContent Moderator with Russian
BucureștiContent Moderator with French
BucureștiContent Moderator with Dutch
BucureștiContent Moderator with Swedish
BucureștiContent Moderator with Danish
BucureștiContent Moderator with Norwegian
BucureștiContent Moderator with Bulgarian
BucureștiTactical Buyer Manager
BucureștiSales and Distribution Consultant- Remote
Content Moderator Process Associate- Hybrid Iasi!
IașiSenior Recruiter- iasi
BucureștiSourcing of the candidates (both passive and active)
Screening CVs, proceeding with HR interview for the selected and suitable candidates
Scheduling appointments between the candidates and managers
Partnering with business partners, so that recruitment and selection of employees meet business needs
Oversee the recruitment process from job specification to offer and acceptance
Manage applications, providing feedback to management and candidates on interviews in a professional and timely manner
Entering and updating data in the recruitment systems
Implementing and learning new hiring technology
Taking part in events, jobs fairs and any projects aimed to develop our talent pool
Handling recruitment projects in Romania and other countries, as per allocation done by manager and business need
Creating regular or ad-hoc reports, as per the business need
Contribute to process improvement by coming up with ideas
Collaborating closely with colleagues across EMEA Recruitment team
Procurement Specialist -Spanish-Hybrid Iasi
27 Strada Sfântul Lazăr, Iași- PO (Purchase order) creation
- PO change/cancellation
- ETA Management and PO expediting - updating the estimated time of arrival in the system
- GR (Goods Receipt) posting once delivery is done
- SO (Sales Order) creation-creates customized customer statements and sends them to customers
- Procurement Helpdesk
- Acting as point of contact for any procurement related topic within the business departments
Content Moderator opportunity in Bucharest
BucureștiCustomer Support Internship Bucharest/ Cluj
BucureștiContent Moderator with italian
5-7 Bulevardul Dimitrie Pompeiu, BucureștiAccounts Receivable with Spanish-Hybrid Cluj
64 Strada Teodor Mihali, Cluj-Napoca- Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables,
- Reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues
- Write-off management/processing, receivables reporting, resolution of unapplied customer payments, and communication of payment/financial issues with internal customers
- Build and maintain specific customer service measurements for assigned accounts,
- Providing backup coverage for other Analysts and a detailed understanding of all business unit practices and procedures.
Accounts Receivable with French-Remote RO
- Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables
- Reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues
- Write-off management/processing, receivables reporting, resolution of unapplied customer payments, and communication of payment/financial issues with internal customers
- Build and maintain specific customer service measurements for assigned accounts
- Poviding backup coverage for other Analysts and a detailed understanding of all business unit practices and procedures.
Customer Service with Spanish-Remote RO
- Voice and non-voice processes managing customer requests related with leasing contracts
- Investigate and resolve customer inquiries in a timely and professional manner
- Provide information about leasing contracts, terms, and conditions to customers
- Assist customers in navigating leasing process and addressing any concerns they may have
- Adhere to high quality standards in terms of call etiquette, accuracy, and customer service excellence
- Being able to communicate effectively both verbally and in writing
- Collaborate with team members and other departments to address complex customer issues
- Process customer requests, changes, and updates in internal systems
- Flexibility to adjust to changing scenarios regarding ways of working
- Strive to exceed customer expectations and enhance overall satisfaction, projecting a positive image of the company and brand
- Proposing and implementing changes using own analyst view and creativity, focusing on process improvement
- Maintain accurate and up-to-date customer records and documentation
- Sharing with all team members any relevant knowledge obtained through customer interactions
- Attending training sessions
- Arranging working schedules with colleagues flexibly, according to business needs, ensuring a high level of availability during working hours
- Successfully completing the training plan and passing the Process Knowledge Test (PKT) on a regular basis
- Providing assistance to new team members whenever possible
- Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date
- Able to use tools such Excel, Word, PowerPoint - as per the business and process requirements.
Content Moderator with Dutch
IașiContent Moderator with Turkish
IașiContent Moderator with Greek
IașiContent Moderator with Italian
IașiAccounts Payable - French - Hybrid Bucharest
5-7 Bulevardul Dimitrie Pompeiu, București- Checking the supplier/employee data and details in the ERP (Employee Resource Planning) system
- Accuracy and duplicate audit of data entry and invoices
- Root cause analysis of errors and dissemination to the team
- Proactive controls for avoidance of future errors
- Month close reporting and periodic dashboard reporting/ year-end reporting/ ad hoc reporting
- Vendor statement reconciliations
- Manual accounts clearing
- Sending remittance advice to suppliers
- Chasing vendors for balance confirmation and/or for clarifications needed
- Provide information on the status of Invoices and/or Payments, relevant contact information (fax, telephone)
- Resolution of supplier’s queries, major discrepancies, vendor clarification with respect to rejected payments
- Contact Suppliers (email/phone/fax) resolution related
- Work on aged invoices/ pending issues
Accounts Receivable-Spanish-Hybrid Bucharest&Cluj
5-7 Bulevardul Dimitrie Pompeiu, București- Manage accounts receivable processes and ensure timely collection of payments
- Communicate with Spanish-speaking clients to resolve any billing inquiries or discrepancies
- Collaborate with internal teams to streamline financial operations and improve efficiency
- Generate financial reports and analysis to support decision-making processes
- Assist in month-end closing activities and audits
GL Accountant
BucureștiPrepare the Monthly/Quarterly Closing;
Fulfill documentation and controlling responsibilities within the given professional area;
Take part in internal projects as per company procedures and manager requests;
Maintain a documented system of accounting policies and procedures;
Oversee the accounting operations, especially their control systems, transaction-processing operations, and policies and procedures;
Ensure that accounts payable are paid in a timely manner;
Ensure that all reasonable discounts are taken on accounts payable;
Ensure that accounts receivable are collected promptly;
Ensure that periodic bank reconciliations are completed;
Ensure that required debt payments are made on a timely basis;
Maintain the chart of accounts;
Maintain an orderly accounting filing system;
Maintain a system of controls over accounting transactions;
Perform the activity in accordance with his/her competences and instructions received from the employer so as not to expose to risk of injury or occupational disease both oneself and others who may be affected by the actions or omissions while working.
Will not proceed with disconnecting, changing, or removing arbitrarily his/her own safety devices, especially of machinery, tools, plants and use properly these devices.
Will immediately inform the employer and / or assigned workers about any work-related situation that can be consider on reasonable grounds as a threat to worker’s safety and health, as well as any defection of the protection devices;
Inform his supervisor and / or employer the accidents suffered by his own person;
Cooperate with the employer and / or designated workers if is necessary to enable any measures or to fulfill any requirements prescribed by the labor inspectors and sanitary inspectors, to protect the health and safety of workers;
Cooperate as long as necessary, with the employer and / or designated workers to enable the employer to ensure that the working environment and conditions are safe and without risk to health and safety in his/her field of activity;
Acknowledge and complies with health and safety legislation and the related implementing measures;
Provide the information required by the labor and sanitary inspectors.
Attend to work in full capacity for working, refreshed and having proper posture, not being under the influence of alcohol, drugs, hallucinogens and not consuming these substances during working hours;
Regularly attend trainings on work safety, emergency, and related applied programs.
Avoid carrying out dangerous operations, unforeseen activities (. working at height);
Use electrical equipment’s during the working process according to the rules of security against electric shock.
Move on access roads and evacuation stairs according to the acknowledged instructions.
Use in an appropriate manner the work equipment’s: desk, chair, laptop computer.
Maintain the right position in the front of screen display.
Follow the rules and measures for fire protection communicated by the manager or head of the company.
Accounts Payable Helpdesk-English-Hybrid Bucharest
5-7 Bulevardul Dimitrie Pompeiu, BucureștiAccounts Receivable with Italian -Remote RO
- Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivable information to key customer contacts (team/Sales Directors)
- Forecast cash collections, evaluating and calling out issues to appropriate internal and external contacts
- Building effective relationships with internal & external customers
- Support various AR activities aligned to the team
- Provide support to the Team Leader, as needed
- Daily interaction with internal & external customers – building relationships with effective communications with customers, including follow-up with customers when encouraged payment has not been received
- Communicate with the team about the activity of daily operations to meet deadlines efficiently
- Develop process improvement ideas/initiatives
- Special project as assigned
Order Management with Spanish – Hybrid Bucharest
5-7 Bulevardul Dimitrie Pompeiu, București- Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
- Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
Invoice to Cash with Spanish– Remote RO
GAcademy-Language upskilling program for French
5-7 Bulevardul Dimitrie Pompeiu, BucureștiCustomer Service with French – Hybrid Bucharest
5-7 Bulevardul Dimitrie Pompeiu, București- Customer service through electronic channels
- Being able to communicate effectively both verbally and in writing
- Able to sense other people’s emotions and provide the answer or support based on their needs
- Have a high-level tolerance without losing temper or being irritated by the day-to-day situation
- Easy adjust to changing scenarios regarding ways of working
- Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution
- Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
- Customer service through electronic channels
- Projecting a positive image of the company and brand
- Implementing changes using your creativity and focus on process improvement
- Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process
- Using time effectively and prioritize the daily tasks accordingly
- Sharing with all team members any relevant knowledge obtained through customer interactions
- Attending training sessions
- Arranging working schedules with colleagues flexibly, according to business needs
- Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis
- Providing assistance to new colleagues whenever possible
- Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date
- Able to use tools such excel, word, PowerPoint - as per the business and process requirements.
Order Management with Italian-Remote RO
- Sales Quotation Processing (., Create, send, change, monitor & reject)
- Sales Contract Processing (., Create, send, change, monitor & reject)
- Sales Order Processing (., Create Standard Sales order for packed material & bulk material, Create Sample Order, Free-of-charge (FOC) Order, Sales Order with pre-sample, Sales Order with order specific procurement (TGDD/TAS), Down payment Sales Order, Prepayment Sales Order, Sales Order with Letter of Credit (L/C), Process automatically created sales order, Create Sales Order for nonWINS materials, Change/reject Monitor Sales Order)
- Sales Order Facilitation (., Pop-up Handling in the Order, Resolve blocks in the Order, Self Pick-up special process handling, Create delivery for packed materials / allocate material & determine batches, Change/Cancel delivery for packed material, Monitor Post Goods Issue, Create Delivery for volume sales order…etc.)
- Back Order Processing (., Monitor Back Order Process / Follow the allocation rules, Rescheduling…etc.)
- Delivery Facilitation (., Resolve blocks in the delivery, Create Reservation, Allocate batchs with restricted quality)
- General Inquiries (., Provide Order status on request, Request Product availability, Handling of Documentation requests, Create and send reports, Handle outputs in order management, …etc.)
- Complaint Handling
- Consignment Business & VMI (., Create Consignment Fill up, Consignment Billing (Issue), Create Consignment return & Pick up, Vendor Managed Inventory
- Customer & Sales Master Data (Request to change/create Master Data, Create/change Material Info record, Set up customer Care Portal User, Credit Card Payment terms
- Agreement Handling (., Create Commission and Rebate Agreement)
- Collection Support (., Support Payment Collection)
Content Moderator with Norwegian
BucureștiContent Moderator with Danish
BucureștiContent Moderator with Swedish
BucureștiContent Moderator with Dutch
BucureștiContent Moderator with French
BucureștiContent Moderator with Russian
BucureștiContent Moderator with Bulgarian
BucureștiAccounts Receivable with German - hybrid Cluj
Cluj-NapocaAccounts Receivable with Spanish-Hybrid Bucharest
5-7 Bulevardul Dimitrie Pompeiu, București- Manage accounts receivable activities, including invoicing, collections, and reconciliations
- Communicate with Spanish-speaking clients to resolve payment issues and answer inquiries
- Collaborate with internal teams to ensure accurate and timely processing of financial transactions
- Assist in month-end closing activities and financial reporting
- Identify opportunities for process improvements and implement best practices
GAcademy – Genpact’s Language Upskilling Program!
BucureștiCustomer Support Senior with Italian- Remote EMEA
Ad Moderation with Swedish- On-Site Bucharest
BucureștiCustomer Support Senior with Spanish- Hybrid
BucureștiContent Moderator with French- On-site Bucharest
BucureștiContent Moderator with German- On-site Bucharest
BucureștiSourcing & Procurement with German
Accounts Payable - German - Hybrid Bucharest
BucureștiAccounts Receivable with Spanish – Remote Romania
- Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues
- Write-off management/processing, receivables reporting, resolution of unapplied customer payments, and communication of payment/financial issues with internal customers
- Build and maintain specific customer service measurements for assigned accounts, providing backup coverage for other Analysts and a detailed understanding of all business unit practices and procedures
- Credit policy/procedures knowledge and collections expertise
- Proficient in Microsoft Office programs; intermediate skills
Accounts Receivable with Italian – Hybrid Cluj
Cluj-Napoca- Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues
- Write-off management/processing, receivables reporting, resolution of unapplied customer payments, and communication of payment/financial issues with internal customers
- Build and maintain specific customer service measurements for assigned accounts, providing backup coverage for other Analysts and a detailed understanding of all business unit practices and procedures
- Align the account statements of customers with client’s statement, in order to identify the likely causes of wrong account allocation, wrong application of payment, VAT issues, disputes related to billing/electronic invoices and other situations that may emerge;
- Highlighting and solving disputes, involving also other departments;
- Search for documentation and obtaining it from territorial collectors, if missing;
- Reviewing all items and decreasing the volume of unallocated cash;
- Keeping in touch with all the departments involved in the activities, in order to solve the tasks in a timely manner, efficiently, correctly and by always mitigating the risks;
- Constantly analyzing the old items in order to close them based on solution proposed;
- Provide ad-hoc statements of account whenever needed;
- Offering support to the client for payments, analysis and other situations;
- Providing ad-hoc reports;
- Ad-hoc reimbursements required by customers.
Collections with Italian-Remote
- The ideal candidate should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash
- Issuing, checking and sending dunning letters/Collection letters
- Spanish language interaction with end customers via Calls and Emails for collecting pass due amounts
- Verbal & Written communication with related internal departments (AR Cash application, Customer Service, escalation to Local Business)
- Tracking and reporting collection performance
- Identify and register in the Collections Tracker the disputes
- Research and validate disputed items
- Route dispute to appropriate action owner for resolution
- Perform Audit and J-SOX controls related activities
- Updating the standard operating procedures quarterly
- Escalating of all unsolved/unclear issues to the internal Genpact management team
- Meeting collections numbers/targets (monthly/ quarterly/ yearly)
- Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards
- Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects).
Content Moderator with German- Bucharest
BucureștiSenior Accountant - GL/ RTR with English
București- Manage and oversee the GL/RTR processes, ensuring accuracy and compliance with accounting principles and regulations from Romania
- Prepare and review financial statements, reports, and reconciliations
- Perform month-end and year-end closing activities
- Collaborate with cross-functional teams to analyze and interpret financial data
- Identify and implement process improvements to enhance efficiency and effectiveness
- Ensure timely and accurate completion of financial audits
- Maintain and update accounting policies and procedures
- Provide guidance and support to junior team members
Content Moderator with Hebrew
BucureștiContent Moderator with Italian
BucureștiContent Moderator with Greek or Dutch
BucureștiContent Moderator with Polish or Russian
BucureștiContent Moderator with Romanian or Hungarian
BucureștiContent Moderator with Swedish or Norwegian
BucureștiContent Moderator with Portuguese or Spanish
BucureștiContent Moderator with German or French
BucureștiContent Moderator with Persian
BucureștiContent Moderator with Danish or Finnish
BucureștiContent Moderator with English
BucureștiContent Moderator with Bulgarian or Slovenian
BucureștiContent Moderator with Kuzakh or Kurdish
BucureștiContent Moderator with Georgian
BucureștiContent Moderator with Albanian or Armenian
BucureștiContent Moderator with Arabic or Azerbajan
BucureștiTriage Evaluator Specialist with Lithuanian-Remote
Order to Cash-Collections with Dutch- Remote
Senior Recruiter- Bucharest/Cluj/Iasi
BucureștiSourcing of the candidates (both passive and active)
Screening CVs, proceeding with HR interview for the selected and suitable candidates
Scheduling appointments between the candidates and managers
Partnering with business partners, so that recruitment and selection of employees meet business needs
Oversee the recruitment process from job specification to offer and acceptance
Manage applications, providing feedback to management and candidates on interviews in a professional and timely manner
Entering and updating data in the recruitment systems
Implementing and learning new hiring technology
Taking part in events, jobs fairs and any projects aimed to develop our talent pool
Handling recruitment projects in Romania and other countries, as per allocation done by manager and business need
Creating regular or ad-hoc reports, as per the business need
Contribute to process improvement by coming up with ideas
Collaborating closely with colleagues across EMEA Recruitment team
Senior Recruiter with English- Hybrid Bucharest
BucureștiSourcing of the candidates (both passive and active)
Screening CVs, proceeding with HR interview for the selected and suitable candidates
Scheduling appointments between the candidates and managers
Partnering with business partners, so that recruitment and selection of employees meet business needs
Oversee the recruitment process from job specification to offer and acceptance
Manage applications, providing feedback to management and candidates on interviews in a professional and timely manner
Entering and updating data in the recruitment systems
Implementing and learning new hiring technology
Taking part in events, jobs fairs and any projects aimed to develop our talent pool
Handling recruitment projects in Romania and other countries, as per allocation done by manager and business need
Creating regular or ad-hoc reports, as per the business need
Contribute to process improvement by coming up with ideas
Collaborating closely with colleagues across EMEA Recruitment team
