Evaluarea generală a angajatorului
TECH MAHINDRA LIMITED. INDIA SUCURSALA BUCURESTI
Bucureşti Sectorul 2, Str. C. A. ROSETTI, Nr. 17, 201 CAMPUS 08, Etaj 2
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Toate ( 0 )
Pozitiv ( 0 )
Neutru ( 0 )
Negativ ( 0 )
Utilizator: Administrator
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Recrutări conduse de firmă:
Toate (304)
Active ( 3 )
Arhivă ( 301 )
Moderator with Croatian (WFH)
Valabil pana la: 14.06.2024
Entry (0-2 ani)
Moderator with Bulgarian (WFH)
Valabil pana la: 14.06.2024
Entry (0-2 ani)
Customer Service Representative with German WFH
Valabil pana la: 30.05.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
Customer Service with French (Non-Voice) - Hybrid
Timișoara
expirat: 10.05.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Support with German - WFH only
expirat: 20.04.2024
Middle (2-5 ani), Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned
780 - 865 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Service Desk Analyst
expirat: 19.04.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Associate Operations Manager(WFO - Timisoara)
69 Calea Torontalului, Timișoara
expirat: 11.04.2024
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Manage operational activities as per the Signed SOW;
- Drive program performance – SLAs, KPIs adherence, hygiene checks and improvement/s;
- Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functions;
- Implement and oversee quality of deliverables and manage team relationships effectively to ensure exceptional performance;
- Drive initiatives and process improvements in the management team and organizationally that contribute to long-term operational excellence;
- Participate in development and presentation of proposals for business development;
- Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction;
- Contribute to short and long-term organizational planning and strategy as a member of the management team;
- Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals;
- Manage and drive performance from the Team Leaders and Associates in meeting SLAs and KPIs;
- Lead and deliver complex client engagements that help identify, design, and implement creative business solutions for the company;
- Actively contribute and present during daily/weekly/monthly/quarterly customer connects/reviews, planning team for BAU forecasting, peak/seasonal preparedness and sales team for cross sell/upsell demands;
- Provide excellent customer service and determine the needs of the client
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German WFH
expirat: 06.04.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 06.04.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (Non-Voice) - Hybrid
Timișoara
expirat: 06.04.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (Non-Voice) - Hybrid
Timișoara
expirat: 22.03.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 22.03.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Associate Operations Manager(WFO - Timisoara)
69 Calea Torontalului, Timișoara
expirat: 03.03.2024
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Manage operational activities as per the Signed SOW;
- Drive program performance – SLAs, KPIs adherence, hygiene checks and improvement/s;
- Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functions;
- Implement and oversee quality of deliverables and manage team relationships effectively to ensure exceptional performance;
- Drive initiatives and process improvements in the management team and organizationally that contribute to long-term operational excellence;
- Participate in development and presentation of proposals for business development;
- Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction;
- Contribute to short and long-term organizational planning and strategy as a member of the management team;
- Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals;
- Manage and drive performance from the Team Leaders and Associates in meeting SLAs and KPIs;
- Lead and deliver complex client engagements that help identify, design, and implement creative business solutions for the company;
- Actively contribute and present during daily/weekly/monthly/quarterly customer connects/reviews, planning team for BAU forecasting, peak/seasonal preparedness and sales team for cross sell/upsell demands;
- Provide excellent customer service and determine the needs of the client
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Assistant Operations Manager(WFO - Timisoara)
69 Calea Torontalului, Timișoara
expirat: 01.03.2024
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
- Oversee 100% of the Calls. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization
- Determine root cause of issues and communicate appropriately to internal and external customers.
- Train, coach and mentor Managers and Team Leads, including career development. Oversee staff activities. Builds/obtains (from other departments) training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers.
- Provide data and reporting of KPI’s and trends to Customer and others in ad-hoc, weekly, monthly and as needed.
- Oversee Solutions repository and ensure top quality solutions are available to the staff. Develops Service and Business Level Agreements to set expectations and measure performance.
- Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it depends on daily operational needs. PO review and approval/budgeting responsibility. Review survey feedback to improve services, tools and support experience. Keep confidential all applicant, client, and verification and company proprietary information
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Workforce Management Real Time Analyst (WFM RTA)
expirat: 28.02.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German WFH
expirat: 24.02.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 21.02.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (Non-Voice) - Hybrid
Timișoara
expirat: 21.02.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Ukrainian - WFH
expirat: 07.02.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Swedish - WFH
expirat: 07.02.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Slovak - WFH
expirat: 07.02.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Polish - WFH
expirat: 07.02.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Persian - WFH
expirat: 07.02.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Workforce Management Real Time Analyst (WFM RTA)
expirat: 28.01.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (Non-Voice) - Hybrid
Timișoara
expirat: 12.01.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 12.01.2024
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Warranty Analyst with Italian - WFH (Automotive)
expirat: 07.01.2024
Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)
Atribuțiile:
- Review and process warranty claims in a timely manner
- Investigate and resolve customer complaints related to warranty claims
- Communicate with customers and vendors in Italian to ensure customer satisfaction
- Collaborate with cross-functional teams to identify and resolve warranty-related issues
- Provide regular reports on warranty claims and trends
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Quality Analyst with German (BPO Industry)
expirat: 29.12.2023
Middle (2-5 ani), Entry (0-2 ani)
Atribuțiile:
- Random & stratified Sampling method will be used to audit the calls and emails,
- Coaching & Feedback sessions,
- Joint call monitoring sessions with respective assigned teams & other stakeholders,
- Provide process updates as per requirement,
- Conduct Team Huddles to discuss the Quality scores and areas of opportunities,
- Provide Feedback/Quality tips to improve customer experience,
- Recognize Agent with excellent performance levels,
- Bottom Quartile management,
- Root cause analysis as per requirement (Complaints, Negative Survey response etc.,),
- Participate in internal/external calibration sessions,
- Drive process improvement initiatives,
- Handle production activities – to answer Call / Chat / ticket volume spikes
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (NON-Voice) - Hybrid
Timișoara
expirat: 24.12.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (NON-Voice) - Hybrid
Timișoara
expirat: 24.12.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 24.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 24.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 15.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 15.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 15.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 15.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (Non-Voice) - WFH
expirat: 15.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (Non-Voice) - WFH
expirat: 15.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Demand Analyst - WFH
expirat: 07.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Regularly align with your customer and Sales teams to understand and convey requirements including quantity, timing, and use models or applications;
- Understand customer transitions to ensure demand alignment on new product introductions and product discontinuance;
- Analyze orders, ship history, forecasts, and customer feedback to quickly identify and validate changes at the customer level; provide necessary updates and assess if part of a larger trend;
- Collaborate with Sales BU to identify and address inventory and revenue risks and opportunities while balancing account long term agreements as well as account, segment, business unit, and ultimately Tech M goals;
- Ensure system data consistently and accurately reflects account direction in alignment with benchmarks and standardized forecasting processes;
- Work internally with Account Managers, Sales BU, and other partners to ensure ongoing activities align with customer expectations from a forecast and Sales Plan perspective;
- Participate in forecast accuracy evaluations and help determine the best next steps to improve the forecast with customers and within Tech M ; share takeaways across the team;
- Provide information to management as needed regarding past periods, future forecasts, and associated key drivers;
- Highlight and help drive opportunities for process improvement, efficiency, and automation
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 06.12.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 01.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 01.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 01.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (Non - Voice) - WFH
expirat: 01.12.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 30.11.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (NON-Voice) - Hybrid
Timișoara
expirat: 30.11.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German WFH
expirat: 30.11.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (NON-Voice) - Hybrid
Timișoara
expirat: 27.10.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German WFH
expirat: 20.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German WFH
expirat: 20.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German WFH
expirat: 20.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German WFH
expirat: 20.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German WFH
expirat: 20.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German WFH
expirat: 20.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (Non-Voice) - WFH
expirat: 20.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (Non - Voice) - WFH
expirat: 15.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (Non-Voice) - WFH
expirat: 15.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Demand Analyst - WFH
expirat: 13.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Regularly align with your customer and Sales teams to understand and convey requirements including quantity, timing, and use models or applications
- Understand customer transitions to ensure demand alignment on new product introductions and product discontinuance
- Analyze orders, ship history, forecasts, and customer feedback to quickly identify and validate changes at the customer level; provide necessary updates and assess if part of a larger trend
- Collaborate with Sales BU to identify and address inventory and revenue risks and opportunities while balancing account long term agreements as well as account, segment, business unit, and ultimately Tech M goals
- Ensure system data consistently and accurately reflects account direction in alignment with benchmarks and standardized forecasting processes
- Work internally with Account Managers, Sales BU, and other partners to ensure ongoing activities align with customer expectations from a forecast and Sales Plan perspective
- Participate in forecast accuracy evaluations and help determine the best next steps to improve the forecast with customers and within Tech M ; share takeaways across the team
- Provide information to management as needed regarding past periods, future forecasts, and associated key drivers
- Highlight and help drive opportunities for process improvement, efficiency, and automation
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
HR Operations - Recruiter WANTED
Timișoara
expirat: 12.10.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Manage the full recruitment cycle, from job posting to candidate onboarding
- Source and attract candidates through various channels, including job boards, social media, and professional networks
- Screen resumes and conduct initial phone interviews to assess candidate qualifications and fit
- Coordinate and conduct in-person interviews with hiring managers
- Collaborate with hiring managers to understand their staffing needs and develop effective recruitment strategies
- Build and maintain a strong candidate pipeline for current and future job openings
- Ensure a positive candidate experience throughout the recruitment process
- Stay up-to-date with industry trends and best practices in recruitment and talent acquisition
- Focusing on helping the company recruit and hire the best talent internal or external within the clients budget
- Searching for Social Media marketing solutions, creating and promoting them
- Maintaining the connection and offering feedback to candidates & vendors
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German WFH
București
expirat: 27.09.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates an appropriate sense of urgency for customer responses
- All other duties as assigned
1350 - 1600 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 23.09.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (NON-Voice) - Hybrid
Timișoara
expirat: 23.09.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service Representative with German
București
expirat: 26.08.2023
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned
1350 - 1600 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Turkish (WFH)
expirat: 23.08.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (NON-Voice) - Hybrid
Timișoara
expirat: 23.08.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 23.08.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Service Desk Analyst
expirat: 22.07.2023
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (NON-Voice) - Hybrid
Timișoara
expirat: 21.07.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 21.07.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Turkish (WFH)
expirat: 19.07.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with French (WFH)
expirat: 19.07.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with German (WFH)
expirat: 19.07.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Norwegian (WFH)
expirat: 19.07.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Russian (WFH)
expirat: 19.07.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Warranty Analyst with Italian - WFH (Automotive)
expirat: 19.07.2023
Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)
Atribuțiile:
- Review and process warranty claims in a timely manner
- Investigate and resolve customer complaints related to warranty claims
- Communicate with customers and vendors in Italian to ensure customer satisfaction
- Collaborate with cross-functional teams to identify and resolve warranty-related issues
- Provide regular reports on warranty claims and trends
1400 - 1600 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Gaming Content Moderator with Spanish - WFH
expirat: 29.06.2023
Fără experiență, Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Gaming Content Moderator with Russian - WFH
expirat: 29.06.2023
Fără experiență, Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Gaming Content Moderator with Greek - WFH
expirat: 29.06.2023
Fără experiență, Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Gaming Content Moderator with Portuguese - WFH
expirat: 29.06.2023
Fără experiență, Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Gaming Content Moderator with Turkish - WFH
expirat: 29.06.2023
Fără experiență, Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Gaming Content Moderator with Italian - WFH
expirat: 29.06.2023
Fără experiență, Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Gaming Content Moderator with German - WFH
expirat: 29.06.2023
Fără experiență, Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Support / Dutch / WFH / 2k Salary
expirat: 29.06.2023
Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)
2000 - 2100 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Gaming Content Moderator with Polish - WFH
expirat: 29.06.2023
Fără experiență, Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Gaming Content Moderator with French - WFH
expirat: 29.06.2023
Fără experiență, Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with French (NON-Voice) - Hybrid
Timișoara
expirat: 21.06.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Customer Service with German (NON-Voice) - Hybrid
Timișoara
expirat: 21.06.2023
Fără experiență, Entry (0-2 ani)
Atribuțiile:
- Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
- Delivering fast and efficient service assisting customers with their immediate needs
- Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
- Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Adhering to the company and customer procedures, policies, confidentiality guidance and data protection legislation
- Work independently and within a team to maximize team potential
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Promptly escalate unresolved cases to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Turkish (WFH)
expirat: 01.06.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Russian (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Croatian (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Bulgarian (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Finnish (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Slovakian (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Romanian
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Greek (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Hungarian (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Czech (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with Portuguese (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with French (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Moderator with German (WFH)
expirat: 28.05.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
